Good customer service is very important. Because even if it seems different at first glance, even an experienced player can have a question and a technical problem can arise. In our comparison, we therefore evaluate how quickly and professionally the help is provided.

It’s not just about the contact options, but primarily also about the availability times. A good online real money gambling provider can be reached around the clock, even on weekends or on public holidays. Because in order to get a good grade, we expect quick and, above all, precise answers about scratch cards or other games. This means that the employees also have to be trained accordingly and cannot be disturbed so quickly.

The contact channels that are offered are of course also important. First and foremost is the live chat. Today it should not be missing from a good provider. The email should also always be available. Some casinos or bookmakers even offer an extra contact form that provides quick and unbureaucratic help.

It is of course optimal if there is a free telephone hotline that is also manned by English-speaking employees. Good service is easy and free of charge, and customers can expect to receive a helpful and quick response.

These points distinguish recommendable support:

• Free and quick contact options
• Professional and well-trained team of employees
• Availability around the clock
• English-speaking employees are available
• Live chat is a must

Payment portfolio when gambling online real money

In order to do well in our ranking, it is necessary that the majority of the payment methods can be used free of charge for deposits and withdrawals. It is also important that there is as large a selection of different payment service providers as possible in the portfolio. Otherwise it may be necessary that you – just to be able to make a deposit – have to register with a provider.

There are different payment types that should be covered by at least one payment method: credit cards, eWallets, direct booking systems and prepaid cards. An online real money gaming provider that ranks at the top of our list also offers PayPal as a payment method. Because PayPal is an indication that it is a secure provider, as the payment service provider chooses its cooperation partners very meticulously.

But we consider it just as important that payments are booked quickly. Especially when it comes to payouts, there are some black sheep that not only delay the payout, but do not pay out at all. Therefore, we also check how long it takes before a payment is actually sent.

The following criteria are important for payments:

    Good selection of different means of payment

    Free payments with no fees

    Fast processing of withdrawal requests

    Best PayPal Casinos

    Best sites with transfer

    Casinos with paysafecard

    Best sites with credit cards

Apps for online real money gambling

The smartphone has become an indispensable part of our everyday life. Therefore, good online real money gambling companies offer a corresponding app. Here, too, there are various options, such as a native app that must be downloaded from the store of the respective operating system of the mobile device or the web app.

In our opinion, the web app and thus a website optimized for mobile devices is preferable to the native app. On the one hand, there is no need to install software, on the other hand there are many other advantages, such as the fact that this app runs on all common operating systems and thus on all common smartphones and tablet PCs.

But we also check whether the entire betting portfolio or the entire range of games can be used with a smartphone or tablet PC. Are the most important account management functions integrated?

An optimal offer for mobile devices offers:

    An easy to use app

    The entire range of bets and most of the games can be used on the go

    Runs independently of the operating system

    No software download required

    Best casinos with apps